Return Policy

Warranty & Returns

Guarantee
All items purchased from Riders Sports are new unless stated otherwise. Please inspect your goods i mmediately upon receipt. If you discover any issues, contact us straight away. Do not attempt to use the goods. Retain all original packaging, paperwork, and proof of purchase.

Damaged Goods
If your order arrives damaged, please contact us immediately so we can advise how the issue will be resolved. Do not attempt to use, repair, or modify damaged or faulty goods.

You can contact us at:
Phone: 094080240
Email: sales@riderssports.co.nz

Returns or Exchanges
Any goods returned must:
• Be unused and in re-saleable condition
• Include all original packaging, tags, manuals, and components
• Show no signs of wear, damage, or dirt

Used goods cannot be returned for credit or exchange.

Please contact us before returning any item and we will provide instructions.

Under the Consumer Guarantees Act and Fair Trading Act, we are not required to accept returns for change of mind or where the product was suitable for the stated purpose. At our discretion, an exchange or store credit may be offered in place of a cash refund.

Once returned goods are received and inspected, and confirmed to be in a condition suitable for resale at full retail price, an in-store credit may be issued. Any courier or packaging costs may be deducted.

Return courier costs incurred by the customer are not refundable unless the return is due to an error on our part. Courier charges are generally non-refundable for undelivered, unclaimed, or returned parcels unless we have made an error.

Warranty
All products purchased from Riders Sports are covered by the manufacturer’s warranty. Warranty periods vary by brand and product. Most warranties are 12 months, however some brands offer extended or lifetime warranties.

It is the customer’s responsibility to understand the warranty terms for their product and to retain all receipts and documentation.

Some warranty claims require assessment directly by the manufacturer. In some cases, products may need to be sent overseas for inspection. Any costs associated with sending items for assessment are the responsibility of the product owner unless otherwise stated by the manufacturer.

If a product is found to be faulty due to misuse, neglect, or normal wear and tear, repair or replacement costs will be the responsibility of the product owner.

Please ensure you understand your product’s warranty conditions before making a claim.