Privacy Policy

Privacy Policy

Riders Sports respects your privacy. Any personal information you provide to us is treated as confidential and will not be sold, rented, or passed on to spam operators or unauthorised third parties.
Your information is used solely to ensure smooth transactions from purchase through to delivery, customer service, and ongoing improvements to our website and services. We do not store full credit card details at any time.

Personal Information We Collect
When you visit the Riders Sports website, we automatically collect certain information about your device. This includes your web browser, IP address, time zone, and information collected through cookies. As you browse the site, we also collect information about the pages or products you view, how you interact with the site, and what websites or search terms referred you to us. This is referred to as “Device Information”.

We collect Device Information using technologies such as:
• Cookies – small data files placed on your device to help the site function properly
• Log files – which track actions on the site such as IP address, browser type, pages visited, and timestamps
• Web beacons, tags, and pixels – which help us understand how users browse the site

When you make, or attempt to make, a purchase through the site, we collect information including your name, billing address, shipping address, email address, phone number, and payment confirmation details. This is referred to as “Order Information”.

When we refer to “Personal Information” in this policy, we mean both Device Information and Order Information.

How We Use Your Personal Information
We use Order Information to:
• Process and fulfil orders
• Arrange shipping and delivery
• Provide order confirmations and invoices
• Communicate with you regarding your order
• Screen orders for potential risk or fraud
• Provide marketing communications where you have given consent

We use Device Information to:
• Help detect potential fraud or security issues
• Improve and optimise our website
• Analyse how customers interact with our site
• Measure the effectiveness of marketing and advertising

Sharing Your Personal Information
We share your Personal Information with trusted third parties only where necessary to operate our business. This may include:
• Payment providers
• Courier and delivery services
• Website hosting and analytics providers such as Google Analytics

We may also disclose information where required by law, regulation, court order, or to protect our legal rights.

Behavioural Advertising
We may use your Personal Information to provide advertising or marketing communications we believe may be relevant to you. You can opt out of targeted advertising through the advertising settings on platforms such as Facebook, Google, or Bing.

Do Not Track
Please note that we do not change our data collection practices when a Do Not Track signal is detected from your browser.

Your Rights
You have the right to request access to the personal information we hold about you, and to request correction or deletion where legally permitted.

If you are located in the European Union and choose to use our website, you may have additional rights under the General Data Protection Regulation (GDPR). These rights apply only where GDPR is legally applicable.

Data Retention
We retain Order Information for our business and legal records unless you request deletion and we are legally permitted to do so.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The latest version will always be available on our website.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@riderssports.co.nz or by mail using the details provided: Riders Sports Re: Privacy Compliance Officer | 73 Commerce Street, Kaitaia, 0410, New Zealand